String has transitioned more than 350 title, settlement, and mortgage processes. String promises the fastest transitions in the industry.
The uniqueness of String’s Transition Methodology lies in its ability to ensure extremely swift takeover of client processes, delivering value that is both immediate and enduring.Consequently, String’s proprietary Transition Methodology helps its customers reap the dual benefits of zero training and engagement costs, without the bother of having to cope with any time-burden. In more than 99% of the cases, the go-live is on-time and the volume ramp-up delivery as promised. With over 50 years of collective experience, String’s transition team, comprising senior industry and technical experts, can quickly grasp any client process irrespective of its complexity. The breadth of String’s experience in title, settlement, and mortgage processes span all 30 states and all major title processing platforms – Ramquest, Resware, Softpro, Gators, TSS and other proprietary apps. Further, it covers all online title plants such as Datatrace, Property Insight, Property Info, RDC, Redvision, and all county sites.
String has transitioned more than 350 title, settlement, and mortgage processes.
String’s Four-step Transition Methodology
Requirement understanding is a process that does not require much time to complete, and is carried out by setting up calls. It involves an analysis of samples for assessing the precise nature of requirements and identifying the process most suited for delivering the right solution. From understanding requirements, to identifying the most suitable process and moving to the trial phase, our experts usually take as little as 24 hours.
The requirement understanding process involves the following:
- Process demo
- Playback of recorded analysis
- Reverse engineering of completed samples and mapping of requirements
- Process manual preparation and sign-off
String uses the trial run to demonstrate to its clients its skills, quality standards, and turn time capabilities.
Typically, a trial run moves as follows: client sets up access to its production system and assigns a few test orders; the transition team then processes and executes the test orders within 24 hours;a detailed list of questions and comments go out to the client for validation; client reviews the test orders and provides feedback;updated instructions, if any, are incorporated in the process manual, and the final version is released.
The trial run is important in that it also provides clients with an opportunity to make changes to the workflow, once they commence their engagement with String.
The “Go-live” Routine
For this part of the process, String defines a communication protocol, identifies resources, and sets up service delivery teams. As with all other processes, go-live too has dedicated teams supervised by project managers. Before it gets underway, the team handling the go-live is trained on process specific requirements. Subsequently, the team is tested on its understanding of the project specific requirements and level of operational skills it has attained. Based on its understanding of the project requirements, the transition and delivery teams work closely for identifying suitable resources.
Arriving at the “Steady State”
To ensure seamless transition, all processes go-live with a lower volume of files. In most cases,the volume ramp-up is gradual and a few weeks are allowed before reaching full production capacity. This approach allows all teething issues to be resolved at the initial stages of a project. There onwards, while operating at peak capacity, String literally functions as an extended arm of the client’s team. Once the process reaches the “steady state”, String’s CoEs and technology teams review it for any further scope of technology-led optimization and improvement.