Making the real estate industry more efficient

Transition Methodology

String has transitioned more than 350 title, settlement, and mortgage processes. String promises the fastest transitions in the industry.

The uniqueness of String’s Transition Methodology lies in its ability to ensure extremely swift takeover of client processes, delivering value that is both immediate and enduring.Consequently, String’s proprietary Transition Methodology helps its customers reap the dual benefits of zero training and engagement costs, without the bother of having to cope with any time-burden. In more than 99% of the cases, the go-live is on-time and the volume ramp-up delivery as promised. With over 50 years of collective experience, String’s transition team, comprising senior industry and technical experts, can quickly grasp any client process irrespective of its complexity. The breadth of String’s experience in title, settlement, and mortgage processes span all 30 states and all major title processing platforms – Ramquest, Resware, Softpro, Gators, TSS and other proprietary apps. Further, it covers all online title plants such as Datatrace, Property Insight, Property Info, RDC, Redvision, and all county sites.

String has transitioned more than 350 title, settlement, and mortgage processes.

String’s Four-step Transition Methodology

Requirement Understanding

Requirement understanding is a process that does not require much time to complete, and is carried out by setting up calls. It involves an analysis of samples for assessing the precise nature of requirements and identifying the process most suited for delivering the right solution. From understanding requirements, to identifying the most suitable process and moving to the trial phase, our experts usually take as little as 24 hours.

The requirement understanding process involves the following:

  • Process demo
  • Playback of recorded analysis
  • Reverse engineering of completed samples and mapping of requirements
  • Process manual preparation and sign-off

Trial Run

String uses the trial run to demonstrate to its clients its skills, quality standards, and turn time capabilities.

Typically, a trial run moves as follows: client sets up access to its production system and assigns a few test orders; the transition team then processes and executes the test orders within 24 hours;a detailed list of questions and comments go out to the client for validation; client reviews the test orders and provides feedback;updated instructions, if any, are incorporated in the process manual, and the final version is released.

The trial run is important in that it also provides clients with an opportunity to make changes to the workflow, once they commence their engagement with String.

The “Go-live” Routine

For this part of the process, String defines a communication protocol, identifies resources, and sets up service delivery teams. As with all other processes, go-live too has dedicated teams supervised by project managers. Before it gets underway, the team handling the go-live is trained on process specific requirements. Subsequently, the team is tested on its understanding of the project specific requirements and level of operational skills it has attained. Based on its understanding of the project requirements, the transition and delivery teams work closely for identifying suitable resources.

Arriving at the “Steady State”

To ensure seamless transition, all processes go-live with a lower volume of files. In most cases,the volume ramp-up is gradual and a few weeks are allowed before reaching full production capacity. This approach allows all teething issues to be resolved at the initial stages of a project. There onwards, while operating at peak capacity, String literally functions as an extended arm of the client’s team. Once the process reaches the “steady state”, String’s CoEs and technology teams review it for any further scope of technology-led optimization and improvement.

Business Enablers

Company Highlights

6 of String’s earliest clients6 of String’s earliest clients
String re-certified under ISO 27001 standards and controls
String has been recertified under ISO 27001 standards and controls as of May 23rd 2014 after its first certification in 2011.
String has been maintaining the standards and controls of Information Security Management System (ISMS) to ensure that data security and privacy of its customer’s data are well protected with the help of ISO 27001 standards.
String outperformsString outperforms
String is a Minority-Owned Business Enterprise with certifications from both the SBA 8(a) and the NMSDC
String, with nearly a decade of specialized experience, is a leading provider of Title and Mortgage Solutions to the American real-estate industry.
Ability to handle bulk orders at short noticeAbility to handle bulk orders at short notice
String attains SSAE 16 attestation
String has successfully attained the Statement of Standards on Attestation Engagements (SSAE) No. 16 SOC 1 Type 2 audit. The SSAE 16 SOC 1 Type 2 audit required a rigorous and in-depth assessment of the internal controls, policies, and procedures related to all of String’s services and facilities.

 
certified Minoritycertified Minority
The star performer in a multi-vendor field
For the third year in succession, String has bested the quality score card of a large VMC for its rigorous training regimen and quality control processes.
Largest processorLargest processor
One of the largest processors of tax certificates
In the first three quarters of 2013, String has processed over 250,000 tax certificates, maintaining 99% quality ratings, even in states where the process is more complex and unique.
3 of String’s earliest clients3 of String’s earliest clients
Repeat sign-up by three of String’s earliest clients for the seventh year in a row
String prides itself on its ability to work as an extension of its clients; this translates into a high Net Promoter Score amongst its clients, and a client retention rate of over 97%.