All processes and programs are aligned with Black Belt or Master Black Belt norms. String has over 30 Six-Sigma certified professionals; 20% of the operations management team are Green Belts; and 100% of the Senior Management are Black Belts.
In its everyday quality assessments, String follows the Six-Sigma methodology and has a well-documented quality management system in place. All processes and programs are aligned with Black Belt or Master Black Belt norms (String has over 30 Six-Sigma certified professionals; 20% of the operations management team are Green Belts; 100% of the senior management are Black Belts). Specific customer requirements are identified and documented during the contract review process, and quality control teams dedicated to projects define and measure requirement aligned metrics. The rigorous quality practices that String follows combine to ensure service delivery of unmatched quality resulting in a high degree of customer satisfaction.
The quality management process at String covers Quality Assurance as well as Quality Control.
process managers and senior staff of every delivery team, certified for the purpose by the quality management team, administer a procedure of routine technical activities to measure and check the quality of the completed work
Salient features of String’s quality management practices:
- Strong processes, monitoring, measurement, and review of initiatives give clients added value
- Focus on Kaizen initiatives
- Rigorous adherence to client quality standards
- Focus on quality training as a performance multiplier
- Dedicated service quality teams assess and improve client deliverables across all engagements