Making the real estate industry more efficient

Process Excellence

Combining process re-engineering and automation along with 40+ in-house custom-built tools, String has delivered efficiencies upwards of 50% to its clients.

Turntime & Quality

Technology-led Process Design

String is committed to providing all its clients with the best-in-class process workflows, continuous optimization, and improvements.

Client projects always get the benefit of meticulous planning and robust workflows developed and designed jointly by String’s technology teams and CoEs. The workflows take into account every detail and nuance of the customer requirement and process–the focus is always on delivering optimal process design in the quickest possible turn time, underscored by unmatched quality standards and efficiency levels.

String’s transition team uses its proprietary ProdigyTM tool for analyzing every process; the parameters are complexity, skillsets, and SLAs. For optimum execution, the workflow design is based on a thoroughly tested hypothesis. Wherever required, technology and domain interventions are made depending on the need for automation, accuracy and efficiency.

String’s technology teams have developed over forty technology and domain interventions. They can be deployed in processes such as in-built quality checklists, format conversion tools, field validation tools, dashboards, data extraction and population tools, and auto order assignment engines, with minimum customization.

360-degree Process Improvements

As part of its commitment to optimal process design, String adopts a systematic approach to process improvements:

  • Conducts time and motion study of processes for designing interventions such as training, technology, and infrastructure
  • Undertakes work study to regularly identify activities that do or do not add value to process optimization
  • Shift alignments and resource staffing based on order input pattern and volume study
  • Carries out failure mode and effect analysis for quality planning
  • Conducts audits using in-built checklists
  • Carries out regular assessment of resources

Business Enablers

Company Highlights

6 of String’s earliest clients6 of String’s earliest clients
String re-certified under ISO 27001 standards and controls
String has been recertified under ISO 27001 standards and controls as of May 23rd 2014 after its first certification in 2011.
String has been maintaining the standards and controls of Information Security Management System (ISMS) to ensure that data security and privacy of its customer’s data are well protected with the help of ISO 27001 standards.
String outperformsString outperforms
String is a Minority-Owned Business Enterprise with certifications from both the SBA 8(a) and the NMSDC
String, with nearly a decade of specialized experience, is a leading provider of Title and Mortgage Solutions to the American real-estate industry.
Ability to handle bulk orders at short noticeAbility to handle bulk orders at short notice
String attains SSAE 16 attestation
String has successfully attained the Statement of Standards on Attestation Engagements (SSAE) No. 16 SOC 1 Type 2 audit. The SSAE 16 SOC 1 Type 2 audit required a rigorous and in-depth assessment of the internal controls, policies, and procedures related to all of String’s services and facilities.

 
certified Minoritycertified Minority
The star performer in a multi-vendor field
For the third year in succession, String has bested the quality score card of a large VMC for its rigorous training regimen and quality control processes.
Largest processorLargest processor
One of the largest processors of tax certificates
In the first three quarters of 2013, String has processed over 250,000 tax certificates, maintaining 99% quality ratings, even in states where the process is more complex and unique.
3 of String’s earliest clients3 of String’s earliest clients
Repeat sign-up by three of String’s earliest clients for the seventh year in a row
String prides itself on its ability to work as an extension of its clients; this translates into a high Net Promoter Score amongst its clients, and a client retention rate of over 97%.